Privacy Policy

Last updated: 28 August 2026

Jacki McNab ("I", "me", "my" or "I") operates this website and online store (www.thebelongingbookshelf.com.au) and sells books and related products through the Website.

This Privacy Policy explains how I collect, use, store and disclose personal information when you visit the Website, purchase a product, contact me, subscribe to communications, or otherwise interact with me through the Website.

I respect your privacy and handle personal information in accordance with applicable privacy laws, including the Australian Privacy Principles where they apply to my business.

1. Personal information I collect

The personal information I collect depends on how you interact with me and may include:

  • Identity and contact information, such as your name, email address, telephone number and postal address.

  • Order and delivery information, such as your billing address, shipping address, products purchased, order number and transaction details.

  • Payment information, such as information necessary to process your payment. I do not generally receive or store your full credit or debit card number. Payments are processed through the payment provider you select at checkout.

  • Communications, including information you provide when you contact me by email, through a contact form, or through another communication channel.

  • Marketing information, such as whether you have subscribed to receive emails from me and your communication preferences.

  • Website and technical information, such as your IP address, browser type, device information, pages visited, approximate location, referring website and information about how you interact with the Website.

  • Cookie and similar technology information, as described further below.

I only seek to collect personal information that is reasonably necessary for my business activities and for the purposes described in this Privacy Policy.

2. How I collect personal information

I may collect personal information:

  • directly from you when you place an order, complete a form, contact me, subscribe to a mailing list or otherwise provide information to me;

  • automatically when you browse or use the Website, including through cookies and similar technologies;

  • through Squarespace and other service providers that operate parts of the Website or provide services to me; and

  • from payment, delivery, marketing, analytics or other service providers where necessary to provide the Website and my products and services.

Where reasonably practicable, I will collect personal information directly from you.

3. How I use personal information

I may use your personal information for purposes including:

Processing and fulfilling orders

I use your information to:

  • process and confirm your order;

  • process or facilitate payment;

  • arrange delivery of your book or other products;

  • communicate with you about your order;

  • provide customer support;

  • process refunds, returns or exchanges where applicable;

  • keep records of transactions; and

  • comply with accounting, tax and other legal obligations.

Operating and improving the Website

I may use technical and usage information to:

  • operate and maintain the Website;

  • understand how visitors use the Website;

  • improve its functionality, content and performance;

  • diagnose technical problems; and

  • protect the Website against fraud, abuse and security threats.

Communicating with you

If you contact me, I may use the information you provide to respond to your enquiry, provide customer service and maintain records of our communications where reasonably necessary.

Marketing

If you choose to subscribe to my marketing communications, I may use your name and email address to send you information about my books, writing, news, events, offers or other products and services that I believe may be of interest to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant email or by contacting me.

I will not use your personal information for direct marketing where I am not permitted to do so by law.

Legal and security purposes

I may use personal information where reasonably necessary to:

  • comply with legal or regulatory obligations;

  • establish, exercise or defend legal claims;

  • detect or prevent fraud, security incidents or other unlawful activity;

  • protect my rights, property and safety, and those of my customers and other people; or

  • enforce my terms and conditions.

4. Squarespace

My Website is hosted and operated using Squarespace.

When you visit or purchase from the Website, Squarespace may collect and process information on my behalf and may also process certain information for its own purposes.

For example, Squarespace may process information relating to website visits, orders, customer accounts, checkout, shopping carts and other interactions with the Website.

Squarespace may use cookies and similar technologies to provide essential Website functionality, analytics and other services. The information collected and the technologies used may depend on the features I have enabled on my Website.

You can read Squarespace's privacy policy here:

Squarespace Privacy Policy

5. Payments

When you purchase a product, payment information is processed by the payment provider connected to my Squarespace store.

Depending on the payment methods available at checkout, this may include Squarespace Payments, Stripe, PayPal or another payment provider.

I do not generally have access to or store your complete payment card details.

The relevant payment provider may collect and process your personal information in accordance with its own privacy policy.

6. Shipping and delivery

To fulfil physical orders, I may provide information such as your name, postal address, email address and telephone number to delivery, postal or fulfilment providers where this is reasonably necessary to deliver your order.

These providers may process your information in accordance with their own privacy policies.

I will only provide information reasonably necessary

For any questions and notices, please contact us at:
Jacki McNab - ABN:
Email: jacki.mcnab@gmail.com